04.03. Department of Management

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Author:  Tarı Kasnakoğlu, Berna
Subject:  Complaint management
Author:  Varnali, Kaan

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Issue DateTitleAuthor(s)
12016How do firms benefit from customer complaints?Yılmaz, Cengiz; Varnali, Kaan; Tarı Kasnakoğlu, Berna