A holistic and structured CPFR roadmap with an application between automotive supplier and its aftermarket customer

Abstract

It is now widely recognized that collaboration across the supply chain is a must to be improved to achieve competitive advantage in global markets. Despite the fact that there is a unique well-known concept for supply chain collaboration suggested by the Voluntary Interindustry Commerce and Standards Committee (VICS), it is far from being enough as a solo source for a successful implementation because of being industry-dependent (particular for retail industry), abstract, qualitative, and inflexible. This research fills the gaps in VICS's method by addressing a holistic and structured Collaborative Planning, Forecasting and Replenishment (CPFR) roadmap, which provides a complete source for practitioners and academicians for effective supply chain collaboration to be implemented widespread across any industry. A real case study was also carried out between an automotive supplier company and its aftermarket customer to demonstrate the benefits of the proposed CPFR roadmap in terms of specified key performance indicators as well as a discussion about how the suggested roadmap behaved in the practice.