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https://hdl.handle.net/20.500.11851/1611
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DC Field | Value | Language |
---|---|---|
dc.contributor.author | Tarı Kasnakoğlu, Berna | - |
dc.date.accessioned | 2019-07-03T14:45:16Z | |
dc.date.available | 2019-07-03T14:45:16Z | |
dc.date.issued | 2016 | |
dc.identifier.citation | Tari Kasnakoglu, B. (2016). Antecedents and consequences of co-creation in credence-based service contexts. The Service Industries Journal, 36(1-2), 1-20. | en_US |
dc.identifier.issn | 0264-2069 | |
dc.identifier.uri | https://doi.org/10.1080/02642069.2016.1138472 | - |
dc.identifier.uri | https://hdl.handle.net/20.500.11851/1611 | - |
dc.description.abstract | The present study proposes that co-creation is a dialogical process which involves a high level of participation by both partners, and attempts to test a co-creation model, where partners engage in a service interaction using their operant resources. Results from 65 exploratory interviews and 502 scenario-based experiments demonstrate that operant resources lead to higher levels of participation; however, participation by one partner does not lead to co-creation unless the other partner is also participating, indicating the constructive effects of a mutually contributing relationship. Results also imply that co-creation is a highly contextual and interactive phenomenon, thus the dimensions and the effects of mutual participation should be interpreted by investigating specific service contexts. Positive outcomes significantly increase with co-creation; however, well-being seems to be a concept intertwined within the dyadic service relationship rather than a remote state of the consumer. | en_US |
dc.language.iso | en | en_US |
dc.publisher | Routledge Journals, Taylor & Francıs Ltd | en_US |
dc.relation.ispartof | Service Industries Journal | en_US |
dc.rights | info:eu-repo/semantics/closedAccess | en_US |
dc.subject | Health Care | en_US |
dc.subject | Co-Creation | en_US |
dc.subject | Transformative Service Research | en_US |
dc.subject | Higher Education | en_US |
dc.subject | Well-Being | en_US |
dc.title | Antecedents and Consequences of Co-Creation in Credence-Based Service Contexts | en_US |
dc.type | Article | en_US |
dc.department | Faculties, Faculty of Economics and Administrative Sciences, Department of Management | en_US |
dc.department | Fakülteler, İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümü | tr_TR |
dc.identifier.volume | 36 | |
dc.identifier.issue | 1-2 | |
dc.identifier.startpage | 1 | |
dc.identifier.endpage | 20 | |
dc.relation.tubitak | info:eu-repo/grantAgreement/TÜBİTAK/SOBAG/112K464 | en_US |
dc.authorid | 0000-0002-8296-4107 | - |
dc.identifier.wos | WOS:000372756900001 | en_US |
dc.identifier.scopus | 2-s2.0-84958054251 | en_US |
dc.institutionauthor | Kasnakoğlu, Berna Tarı | - |
dc.identifier.doi | 10.1080/02642069.2016.1138472 | - |
dc.authorscopusid | 56845805200 | - |
dc.relation.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | en_US |
dc.identifier.scopusquality | Q2 | - |
item.openairetype | Article | - |
item.languageiso639-1 | en | - |
item.grantfulltext | none | - |
item.fulltext | No Fulltext | - |
item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
item.cerifentitytype | Publications | - |
crisitem.author.dept | 04.03. Department of Management | - |
Appears in Collections: | İşletme Bölümü / Department of Management Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection |
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