Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.11851/7652
Full metadata record
DC FieldValueLanguage
dc.contributor.authorÖgüt, Hulisi-
dc.contributor.authorTaş, Bedri Kamil Onur-
dc.date.accessioned2021-09-11T15:58:34Z-
dc.date.available2021-09-11T15:58:34Z-
dc.date.issued2012en_US
dc.identifier.issn0264-2069-
dc.identifier.issn1743-9507-
dc.identifier.urihttps://doi.org/10.1080/02642069.2010.529436-
dc.identifier.urihttps://hdl.handle.net/20.500.11851/7652-
dc.description.abstractIn this paper, the impact of two service quality metrics (star rating and customer rating) on hotel room sales and prices is investigated. Two of the most popular tourist destinations in the world, Paris and London, are chosen. It is found that a higher customer rating significantly increases the online sales of hotels. The study results show that a 1% increase in online customer rating increases Sales per Room up to 2.68% in Paris and up to 2.62% in London. Contrary to expectations, higher stars do not increase the sales. It is also shown that higher customer ratings result in higher prices of the hotel and the prices of high star hotels are more sensitive to online customer ratings.en_US
dc.language.isoenen_US
dc.publisherRoutledge Journals, Taylor & Francis Ltden_US
dc.relation.ispartofService Industries Journalen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectinternet customer reviews and ratingsen_US
dc.subjectonline hotel bookingen_US
dc.subjectonline hotel priceen_US
dc.subjectservice quality metricsen_US
dc.titleThe Influence of Internet Customer Reviews on the Online Sales and Prices in Hotel Industryen_US
dc.typeReviewen_US
dc.departmentFaculties, Faculty of Economics and Administrative Sciences, Department of Economicsen_US
dc.departmentFakülteler, İktisadi ve İdari Bilimler Fakültesi, İktisat Bölümütr_TR
dc.identifier.volume32en_US
dc.identifier.issue2en_US
dc.identifier.startpage197en_US
dc.identifier.endpage214en_US
dc.authorid0000-0001-5418-777X-
dc.identifier.wosWOS:000298924700002en_US
dc.identifier.scopus2-s2.0-84858309648en_US
dc.institutionauthorTaş, Bedri Kamil Onur-
dc.identifier.doi10.1080/02642069.2010.529436-
dc.relation.publicationcategoryDiğeren_US
dc.identifier.scopusqualityQ2-
item.openairetypeReview-
item.languageiso639-1en-
item.grantfulltextnone-
item.fulltextNo Fulltext-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.cerifentitytypePublications-
crisitem.author.dept04.01. Department of Economics-
Appears in Collections:İktisat Bölümü / Department of Economics
Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection
Show simple item record



CORE Recommender

SCOPUSTM   
Citations

213
checked on Dec 21, 2024

WEB OF SCIENCETM
Citations

265
checked on Dec 21, 2024

Page view(s)

172
checked on Dec 23, 2024

Google ScholarTM

Check




Altmetric


Items in GCRIS Repository are protected by copyright, with all rights reserved, unless otherwise indicated.