Browsing by Author Yılmaz, Cengiz
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 2016 | An asymmetric configural model approach for understanding complainer emotions and loyalty | Tarı Kasnakoğlu, Berna ; Yılmaz, Cengiz; Varnalı, Kaan |
| 2016 | How do firms benefit from customer complaints? | Yılmaz, Cengiz; Varnali, Kaan; Tarı Kasnakoğlu, Berna |