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Issue Date | Title | Author(s) | |
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1 | 2016 | An asymmetric configural model approach for understanding complainer emotions and loyalty | Tarı Kasnakoğlu, Berna ; Yılmaz, Cengiz; Varnalı, Kaan |
2 | 2016 | How do firms benefit from customer complaints? | Yılmaz, Cengiz; Varnali, Kaan; Tarı Kasnakoğlu, Berna |
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